What is Viqal?
Viqal is an AI Virtual Concierge for hotels, holiday parks, and hostels that automates guest communication, providing personalized replies, instant resolutions, and more upsells via WhatsApp.
Features of Viqal
- Automate & Personalize the Guest Journey: Enhance every stage of the guest journey with AI-powered automation via WhatsApp.
- Amenities & Extra's: Boost guest experience with personalized upsells and proactive messaging.
- Recommendations: Offer personalized suggestions for attractions, dining, or activities via WhatsApp.
- Share Online Check-in: Send pre-check-in forms through WhatsApp and offer digital room keys.
- During-Stay Services: Let guests request amenities, assistance, or report issues via WhatsApp.
- Chat Take-over by Your Staff: Staff can step in when needed, while AI handles routine conversations.
How to use Viqal
Viqal's AI Virtual Concierge operates 24/7, engaging with guests from pre-arrival to post-departure, significantly easing your staff's workload. With WhatsApp's 98% message open rates, you get quick and efficient guest communication.
Pricing of Viqal
Book a demo to discover the pricing of Viqal's AI Virtual Concierge and how it can benefit your hotel or hospitality business.
Helpful Tips for Using Viqal
- Centralized Automation for Groups: Streamline operations across all hotel properties from a single platform, ensuring consistent guest experiences, reduced costs, and improved efficiency.
- Connect or add your bookings: Seamlessly integrate with your PMS, booking engine, or OTA channels to automate guest conversations.
Frequently Asked Questions
- How does Viqal reduce staff workload? Viqal automates guest inquiries up to 90%, reducing staff workload and allowing them to focus on more important tasks.
- How does Viqal increase guest satisfaction? Viqal's AI Virtual Concierge provides personalized replies, instant resolutions, and more upsells via WhatsApp, leading to happier guests and increased satisfaction.
- Is Viqal secure? Yes, Viqal ensures guest data is safeguarded across all properties with robust security measures and centralized control.
