Create documentation that your customers love | Docsie

What is Docsie?

Docsie is an AI-powered enterprise knowledge base software that provides a central hub for standard operating procedures (SOPs), help docs, and knowledge sharing. It empowers teams, customers, and partners to stay aligned and informed.

Features

Knowledge Base

• Minimize support tickets with instant access to expert help
• Empower users to find solutions fast with always-available, detailed self-help guides
• Instant access to help documentation
• Searchable knowledge repository
• Reduce support ticket volume
• 24/7 self-service support

Product Documentation

• Comprehensive documentation tools
• Version control and tracking
• Collaborative editing features
• Multi-format export options

SOPs

• Standardized procedure templates
• Process workflow automation
• Compliance tracking
• Interactive checklists

User Manuals

• Interactive digital manuals
• Multi-language support
• Real-time updates
• Advanced search capabilities

Documentation Chatbots

• AI-powered documentation assistance
• 24/7 automated support
• Natural language understanding
• Context-aware responses

Data Sheets

• Technical specification templates
• Automated formatting
• Version control
• Export to multiple formats

Why Choose Docsie?

• Award-winning documentation platform
• Reduces documentation time by up to 60%
• Ensures consistency and quality across all documentation
• 98% customer satisfaction
• 24/7 global support

AI-Powered Documentation

Knowledge Base-Powered Chatbot

• Transform your knowledge base into a responsive chatbot
• Real-time user assistance
• Natural language processing
• 24/7 automated support
• Continuous learning capabilities

Transform Videos into Documentation

• Convert video content into comprehensive documentation automatically
• Automatic transcription and formatting
• Step-by-step extraction
• Multi-language support
• Rich media integration

AI Technical Writer Assistants

• Enhance your documentation process with AI-powered writing assistance
• Generate, refine, and optimize technical content
• Smart content suggestions
• Style consistency checks
• Technical accuracy verification
• Automated formatting

Custom Content Prompts

• Define and customize AI prompts to generate consistent, on-brand documentation
• Customizable prompt templates
• Brand voice preservation
• Bulk content generation
• Style guide integration

Security

Secure Knowledge Base

• Enterprise-grade security features
• Single Sign-On (SSO)
• Password protection
• Role-based documentation

Industries

Manufacturing

• Centralize all processes
• Modern instructional manuals
• Enhanced work instructions
• Integrate video documentation

IT Services

• Centralize documentation
• Enhance coding practices
• Streamline compliance
• Leverage video documentation

Energy

• Comprehensive documentation hub
• AI-enhanced processes
• Proactive compliance management

SaaS

• Enhance customer support
• Centralize documentation
• Automate product documentation
• Optimize every stage of your SaaS product lifecycle

Compliance

• Unified compliance documentation
• Automate compliance tracking
• Streamlined certification processes

Government/Non-Profit

• Centralized documentation
• SOP optimization
• Regulatory compliance
• Video analysis for compliance

Testimonials

• "As an IT professional, I highly appreciate the functionality of linking and categorizing documents. The ability to consolidate essential information and processes in a single location accessible by both new and existing team members is invaluable." - Nora D., Cyber Security Business Analyst
• "It's fast. The app works well and is conducive to collaboration between the teams. They seem to be adding new features fairly quickly, which is good. The few times that we had problems, their support solved them for us pretty quick." - Shannon R., Senior Business Analyst