What is Docsie?
Docsie is an AI-powered enterprise knowledge base software that provides a central hub for standard operating procedures (SOPs), help docs, and knowledge sharing. It empowers teams, customers, and partners to stay aligned and informed.
Features
Knowledge Base
- Minimize support tickets with instant access to expert help
- Empower users to find solutions fast with always-available, detailed self-help guides
- Instant access to help documentation
- Searchable knowledge repository
- Reduce support ticket volume
- 24/7 self-service support
Product Documentation
- Comprehensive documentation tools
- Version control and tracking
- Collaborative editing features
- Multi-format export options
SOPs
- Standardized procedure templates
- Process workflow automation
- Compliance tracking
- Interactive checklists
User Manuals
- Interactive digital manuals
- Multi-language support
- Real-time updates
- Advanced search capabilities
Documentation Chatbots
- AI-powered documentation assistance
- 24/7 automated support
- Natural language understanding
- Context-aware responses
Data Sheets
- Technical specification templates
- Automated formatting
- Version control
- Export to multiple formats
Why Choose Docsie?
- Award-winning documentation platform
- Reduces documentation time by up to 60%
- Ensures consistency and quality across all documentation
- 98% customer satisfaction
- 24/7 global support
AI-Powered Documentation
Knowledge Base-Powered Chatbot
- Transform your knowledge base into a responsive chatbot
- Real-time user assistance
- Natural language processing
- 24/7 automated support
- Continuous learning capabilities
Transform Videos into Documentation
- Convert video content into comprehensive documentation automatically
- Automatic transcription and formatting
- Step-by-step extraction
- Multi-language support
- Rich media integration
AI Technical Writer Assistants
- Enhance your documentation process with AI-powered writing assistance
- Generate, refine, and optimize technical content
- Smart content suggestions
- Style consistency checks
- Technical accuracy verification
- Automated formatting
Custom Content Prompts
- Define and customize AI prompts to generate consistent, on-brand documentation
- Customizable prompt templates
- Brand voice preservation
- Bulk content generation
- Style guide integration
Security
Secure Knowledge Base
- Enterprise-grade security features
- Single Sign-On (SSO)
- Password protection
- Role-based documentation
Industries
Manufacturing
- Centralize all processes
- Modern instructional manuals
- Enhanced work instructions
- Integrate video documentation
IT Services
- Centralize documentation
- Enhance coding practices
- Streamline compliance
- Leverage video documentation
Energy
- Comprehensive documentation hub
- AI-enhanced processes
- Proactive compliance management
SaaS
- Enhance customer support
- Centralize documentation
- Automate product documentation
- Optimize every stage of your SaaS product lifecycle
Compliance
- Unified compliance documentation
- Automate compliance tracking
- Streamlined certification processes
Government/Non-Profit
- Centralized documentation
- SOP optimization
- Regulatory compliance
- Video analysis for compliance
Testimonials
- "As an IT professional, I highly appreciate the functionality of linking and categorizing documents. The ability to consolidate essential information and processes in a single location accessible by both new and existing team members is invaluable." - Nora D., Cyber Security Business Analyst
- "It's fast. The app works well and is conducive to collaboration between the teams. They seem to be adding new features fairly quickly, which is good. The few times that we had problems, their support solved them for us pretty quick." - Shannon R., Senior Business Analyst
