What is Kapture CX?
Kapture CX is an AI-powered customer experience platform that empowers customers to self-serve and resolve issues with minimal to no agent assistance. It provides a suite of products, including Self-Serve 2.0, GenAI Knowledge Base, Bots by Kapture, Omnichannel Experience, Voice Bots, Agent Suite, and Conversation Intelligence, to deliver exceptional customer support.
Features of Kapture CX
Self-Serve 2.0
Empower customers to self-serve and resolve issues with minimal to no agent assistance.
GenAI Knowledge Base
Automate knowledge creation and deliver instant, precise solutions for customers.
Bots by Kapture
Utilize bots with decision-making capabilities for your industry.
Omnichannel Experience
Effortlessly provide self-serve options for customers on their preferred platforms.
Voice Bots
Provide customers with instant, personalized voice support.
Agent Suite
Equip agents with everything they need to deliver exceptional support on any channel, all in one place.
Conversation Intelligence
Analyze customer interactions across channels and gather valuable insights.
How to Use Kapture CX
Every user can utilize Kapture CX's AI-powered customer experience platform to deliver exceptional customer support. By leveraging the daily free uses of GPT-4o document reading, and Dalle's image generation, users can explore a vast range of AI-powered tools to support various tasks.
Pricing of Kapture CX
Kapture CX offers affordable pricing plans that cater to the needs of various industries, including BFSI, Retail, Travel, and more. Request a demo to learn more about the pricing plans.
Helpful Tips for Using Kapture CX
- Leverage AI-powered self-service options to reduce the need for direct support interactions.
- Employ AI to perform sentiment analysis on customer feedback across touchpoints.
- Unify customer data from all touchpoints to empower support agents with a 360-degree view.
- Continuously enhance and optimize your knowledge base using Generative AI.
Frequently Asked Questions about Kapture CX
What is Kapture CX?
Kapture CX is an AI-powered customer experience platform that empowers customers to self-serve and resolve issues with minimal to no agent assistance.
What are the features of Kapture CX?
Kapture CX offers a suite of products, including Self-Serve 2.0, GenAI Knowledge Base, Bots by Kapture, Omnichannel Experience, Voice Bots, Agent Suite, and Conversation Intelligence.
How do I use Kapture CX?
Every user can utilize Kapture CX's AI-powered customer experience platform to deliver exceptional customer support. By leveraging the daily free uses of GPT-4o document reading, and Dalle's image generation, users can explore a vast range of AI-powered tools to support various tasks.
What are the pricing plans of Kapture CX?
Kapture CX offers affordable pricing plans that cater to the needs of various industries, including BFSI, Retail, Travel, and more. Request a demo to learn more about the pricing plans.
