What is Intercom?
Intercom is a complete AI-first customer service solution that provides instant support to customers, efficient tools for support agents, and insightful analytics for support leaders.
Features
Fin AI Agent
Fin AI Agent is an AI-powered chatbot that resolves 50% of support volume with human-quality support. It's more than just a chatbot, providing instant and accurate answers to customers 24/7.
Omnichannel
Intercom's omnichannel feature allows businesses to meet customers where they already are, providing exceptional experiences across multiple channels.
Help Center
The Help Center enables customers to find accurate answers themselves, reducing the need for support requests.
Inbox
The AI-enhanced inbox maximizes productivity for support agents, providing instant answers and assistance.
Fin AI Copilot
Fin AI Copilot is a personal AI assistant for every support agent, providing instant answers and assistance to resolve complex issues efficiently.
Tickets
Tickets are optimized for collaboration, enabling support agents to resolve complex issues quickly and efficiently.
AI Insights & Reporting
Intercom's AI Insights & Reporting provides robust reporting and insights for the entire support operation, empowering support leaders to make data-driven decisions.
Workflows
The visual workflow builder enables businesses to automate tasks at scale, reducing manual effort and increasing efficiency.
Outbound Messaging
Intercom's outbound messaging feature allows businesses to send proactive messages to get ahead of issues and reduce inbound volume.
How to Use Intercom
Intercom is easy to use and set up. Simply sign up for a free trial, and explore the platform's features and tools. The Intercom Community and Academy provide extensive resources and training to help businesses get the most out of the platform.
Pricing
Intercom offers simple and transparent pricing, with a free 14-day trial. The platform is priced at $29 per month, with discounts available for annual subscriptions.
Helpful Tips
- Use Intercom's AI-powered chatbot to resolve 50% of support volume instantly.
- Leverage the omnichannel feature to provide exceptional experiences across multiple channels.
- Utilize the Help Center to enable customers to find accurate answers themselves.
- Maximize productivity with the AI-enhanced inbox and Fin AI Copilot.
- Use AI Insights & Reporting to make data-driven decisions and optimize support operations.
Frequently Asked Questions
What is AI-first customer service?
AI-first customer service is a new way to deliver customer service, powered by AI. It provides instant support to customers, efficient tools for support agents, and insightful analytics for support leaders.
How does Intercom's AI Agent work?
Intercom's AI Agent is an AI-powered chatbot that resolves 50% of support volume with human-quality support. It provides instant and accurate answers to customers 24/7.
Can I customize Intercom's features and tools?
Yes, Intercom provides extensive customization options, including customizable bots, automated answers, and product tours.
Is Intercom suitable for small businesses?
Yes, Intercom is suitable for small businesses, with a simple and transparent pricing model that starts at $29 per month.
