What is ChatBees?
ChatBees is an AI customer support automation solution that uses AI to build knowledge graphs from historical tickets and internal knowledge bases to automate and reduce ticket resolution time by up to 52%.
Features
AI Ticket Agent
Automate and reduce ticket resolution time by up to 52% with AI-powered knowledge graphs from historical tickets and internal knowledge bases.
AI Chat for Confluence
Integrate AI-powered chatbots with Confluence to provide conversational AI support.
Enterprise Search Engine
Implement a robust enterprise search engine to quickly find answers to customer inquiries.
RAG as a Service
Utilize RAG (Relevant, Accurate, and Generalizable) as a service to improve AI model performance.
How to Use ChatBees
1. Build Knowledge Graphs
Build knowledge graphs from popular ticket systems, such as HubSpot Tickets, to resolve new tickets faster with insights from historical tickets.
2. Train Private AI
Train your private AI using internal knowledge bases (PDFs/DOCs, Web Help Center, Notion, Confluence, and Google Drive).
3. AI Customer Support Starts Working!
ChatBees takes care of the rest by automatically analyzing and researching incoming tickets, providing actionable insights directly in your ticket system, and copiloting the support agent to resolve the ticket quickly and efficiently.
Pricing
Get started for free with no credit card required. Explore our pricing plans to find the best fit for your business needs.
Helpful Tips
- Connectors and integrations: ChatBees supports a growing list of knowledge bases and messaging platforms.
- Serverless platform: Powering your LLM apps with a robust serverless platform.
Frequently Asked Questions
How is AI used for customer support and ticket resolution?
ChatBees uses AI to build knowledge graphs from historical tickets and your knowledge bases. AI is then used to verify and combine this information to produce a set of actionable insights.
How does AI categorize support tickets?
ChatBees uses state-of-the-art generative models to automatically categorize support tickets.
What are the benefits of AI customer support, for customers?
Faster resolution time for customer support, consistent high-quality support, and reduction of human error resulting in increased customer satisfaction.
What are the benefits of AI customer support, for companies?
Lead identification where AI can identify potential leads based on sentiment. Increased brand reputation from higher user satisfaction. Reduced support costs from ticket deflection and ticket insights.
